Refund policy
Short version: if Unlimited is not for you, tell us within 14 days of a charge and you get that charge back in full. No forms, no questions you have to answer.
Bought on the web
Unlimited on merrylet.com is sold through Paddle, our merchant of record: Paddle takes the payment, adds any sales tax or VAT, and sends your receipt. You can ask for a full refund within 14 days of any charge - the first one, the first charge after a free week, or a renewal. Write to hello@merrylet.com from the email you bought with, or reply to your Paddle receipt. The money goes back to the card or account you paid with, usually within 5 to 10 business days, and Unlimited ends when the refund is made.
The free week
The yearly plan starts with 7 days free for a first subscription. Cancel before the week ends and you are never charged. Cancel from Me in Merrylet, or from the link in your receipt email.
Cancelling
Cancelling stops the next renewal. You keep Unlimited until the end of the period you already paid for; asking for a refund within the 14 days is separate and ends it at once.
Bought on iPhone
Subscriptions bought in the iPhone app are sold and refunded by Apple, under Apple's rules. Ask at reportaproblem.apple.com, and cancel in the iPhone's Settings, under your name, then Subscriptions. We cannot refund App Store purchases ourselves, but write to us and we will help you through it.
After 14 days
If something went wrong - a charge you did not expect, a card that never arrived, a renewal you meant to stop - write to us anyway. We look at every case and we would rather refund than keep money someone did not mean to spend. Your rights under the consumer law where you live are not limited by this policy.
Contact
hello@merrylet.com - Greetings Island Ltd, Hanagar 24, Hod Hasharon, Israel.